Today I got my Cingular bill, and this evening I made my monthly call to customer service. As far as I can tell, there will be no end to monthly bill haggling.
I was determined, from the outset, not to be one of the many parents I know who get shocker phone bills running several hundred dollars. So when I purchased phones and a family plan, I thought I made everything clear to the young Cingular employees who set up my children’s accounts: no text messaging, no Internet, no downloading, no sending pictures: all I wanted my kids to be able to do on their cell phones was make calls. The kids, for their part, were to limit calls until after 7:00 p.m. (I’d paid for “evenings” to start then instead of 9:00.) Precautions were not adequate.
Four months into the cell phone experiment, my bills were running $30-$40 a month more than they should have, and the culprit was downloading, mostly ring tones I was told. “How can my children be downloading ringtones when downloading is disabled?” I asked every month, of one Cingular representative and the next and the next. One Saturday three months ago, after spending two hours on the phone, I found a young man who gave me an answer. “Downloading” by some means or other had been disabled, but the kiddos still had Internet access. If you’ve got Internet access, you can download, right?
At this point Internet access has been blocked for three billing cycles. But we still get an extra $10-$15 in direct billing charges because some untraceable company has been sending games to the kids’ phones. When my bill arrives each month, I grit my teeth and undertake the same ritual. I call Cingular and say, “I’m not going to pay these charges,” and I tell the same story. Even the most helpful reps have not been able help me get the charges stopped, though they are sympathetic and cooperative about taking the charges off my bill.
Parents who are just getting their kids cell phones would do well to be even more careful than I was about limiting what the kids can do with those phones. It pays to watch minutes usage like a hawk, especially in the early months. I’ve even found it necessary to stipulate that phones must be turned off at bedtime on school nights; otherwise, conversations can go on half the night - or all of it. Late night usage results in the phone being taken for safe-keeping at bedtime or service suspended for a few days, but this latter solution is a last resort because de-activating and re-activating a phone is a hassle and does not always go smoothly.
I can’t picture life without cell phones now that my children are adolescents - I can keep up with where my kids are and coordinate our lives much more easily; in that sense cell phones afford some peace of mind. But cell phones are also a hassle and a potential financial nightmare for families on a budget, and forewarned is forearmed.